Shipping and pre-order arrangements
• Ready-made jewelry will be shipped within 2-5 days after order confirmation according to the order sequence
• Except for the accessories marked as pre-order, which need to be pre-ordered, all others are available for sale
• Pre-order jewelry requires 10 to 30 days of ordering period, excluding Saturdays, Sundays and public holidays
• If the ordered goods do not arrive within 30 days, we will notify the customer and send the goods first.
• If the pre-ordered item is out of stock, a full refund will be issued
• Email notification will be sent after all goods are shipped
• Tracking Number will be provided if sent by SF Express or registered airmail
Logistics Arrangement
• Free surface mail if purchased in Hong Kong (buyers are responsible for the mailing risk)
• Hong Kong Orders Free SF Express shipping for purchases over HKD $450 or above
• Macau Order Free SF Express shipping for purchases over HKD $500 (approximately MOP515, depending on the exchange rate) (only for jewelry/watches) / pay freight
• Taiwan Order Purchase over HKD $300 (approximately TWD1159 depending on the exchange rate) or above free shipping ( Jewelry/watch models only) / pay freight
• Singapore Order Shopping amount Free shipping for HKD $300 (approximately SGD50 depending on exchange rate) or above ( Only for jewelry/watches)/ Pay freight
• Malaysia Orders Shopping amount Free shipping for HKD $300 (approximately MYR165 depending on the exchange rate) or above ( Only for jewelry/watches/pay freight
• Free air mail registration for purchases of HKD $500 or above from other countries ( Jewelry/watch models only)
• Bag payment delivery is only available in Hong Kong/Macau
Precautions
• All sizes are in accordance with international standards. There may be slight errors due to different styles or designs. If you have any questions, please contact us
• Silver 925 may turn yellow due to oxidation and needs to be cleaned with a silver cloth regularly to maintain its luster.
• When not wearing jewelry, it is recommended to use a sealed bag to avoid contact with air and reduce the chance of oxidation
• Sterling silver gold-plated jewelry has a certain lifespan. Due to personal constitution or wearing habits, the gold plating on the surface may peel off and fade. This is normal.
• Silver 925 is relatively soft and may have slight surface defects due to the transportation process. If it is bent, it can be adjusted with light force.
Stock Arrangement
• In stock items will be delivered within 3-5 days
• Preorder items may take 10-30 days, except Saturday/Sunday and public holidays
• If preorder items cannot be delivered within 30 days, we will send out the instock items and bear shipping fee
• When p reorder items out of stock can get full refund
• we will email to inform you when your order has been shipped
• Use SF express or Air mail will provide Tracking Number
Delivery Arrangement
HONG KONG
• Free Local Mail Delivery (Buyer need to bear the risk of loss/damage during posting)
• Purchase HKD $450 or above enjoy free SF delivery
MACAU
• Purchase HKD$500 or above can enjoy free shipping
• Delivery by SF express
TAIWAN
• Purchase HKD$300 or above can enjoy free shipping (Accessories ONLY)
• Ship by Air Registered Mail
• ShippingFee is around HKD$35
OVERSEAS
• Purchase HKD$500 or above can enjoy free shipping (Accessories ONLY)
• Shipping Fee is around HKD$45
*** BAGS ONLY SHIP TO HONG KONG & MACAU
Do's and Don'ts
• Ring Size is international standard, may a sight different due to designs
• Polish frequently with a silver polishing cloth to maintain the jewelry shine
• store separately in pouches to avoid oxidation
• silver 925 with gold-filled items will peel off depend by constitution and personal wearing activity
• Avoid contact with hot spring, seawater, chemical etc
• Silver 925 is relatively soft, may bent during delivery, please adjust gently